policies/care

Shipping

All orders are shipped through USPS services. Domestic shipments can arrive between 2-5 days and international orders can take anywhere between 5-20 days. All International packages are not trackable once it is beyond United States border due to USPS border policies.

Fedex international shipping is available upon request, please contact us for rates. 

Returns

We hope you like our products! However, if you are unhappy with your purchase we can offer an exchange for goods within 10 days of purchase. Return shipping is not provided, but exchange shipping is on us. Please email us at juju@jujumade.com with any questions.

Care

Vegetable tan leather bags- Vegetable tan bags will soften over time and darken when exposed to light, a beautiful quality specific to this leather. Please store the bag in the provided dust bag when it is not in use. To remove dust/dirt marks, please gently use a eraser. Note that any use of leather conditioners will darken the leather.

Leather bags- Leather bags will soften and wear nicely over time. Please store the bag in the provided dust bag when it is not in use. If you wish to condition the bag, we recommend using mild leather conditioner with a soft clothing and testing a bottom surface before applying completely. 

Bronze- Bronze features on your bag or necklace will tarnish beautifully over time. However, if you would like to polish the bronze to get back its shine, please use a mix of equal part white vinegar and baking soda to create a paste, apply and polish off with a soft cloth. Jewelry cloth and metal polish can also be used. 




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